FAQs
Shipping & Delivery
How long does it take to process and ship my order?
Orders ship within 3-5 business days. Estimated delivery is around 7 business days, depending on the destination.
When will I receive my package?
After shipping, it usually takes 7-10 business days to arrive, depending on your location.
Where do you ship to?
We currently only support shipping within the United States, but we will gradually expand to other regions and countries in the future. Please follow us on Instagram for updates.
Where do you ship from?
We have warehouses in both China and California, USA. Your order will ship from the location with available stock to ensure the fastest delivery.
Order Management
How can I return an item?
If you're not satisfied with your purchase, you can contact our customer service team within 14 days of receiving your order to initiate a return. Please note that intimate items like underwear, nipple covers, and sale items are non-returnable. Swimwear must have hygiene tags attached. Please refer to our return policy and product descriptions for more details.
Can I exchange an item?
We no longer offer exchanges. If you need a different item, please initiate a return and place a new order.
Can I change my address or cancel my order after placing it?
If you need to change your address or cancel your order, please contact us as soon as possible. We’ll do our best to accommodate your request before the order is shipped, but once it’s shipped, we cannot make any changes.
What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact us within 48 hours of receiving your order. We will assist you with a replacement or return.
Product Information
How do I choose the right size?
Please check the product details page where we provide a size chart, model measurements, and a guide on how to measure yourself.
How do I care for my clothes?
Please see the product details page for specific care instructions.
Payment Information
What payment methods do you accept?
We accept major payment methods including credit cards, debit cards, PayPal, Shop Pay, Apple Pay, Google Pay, and Venmo.
Didn't find your answer?
Don't hesitate to contact us